UDS Return Policy:

  • Warranty returns will be handled as provided in paragraph 2.

  • UDS must issue shipping labels for all warranty returns unless indicated otherwise on the contract.

  • If equipment was determined to be mishandled, misused or abused by the customer, customer will be responsible for all shipping costs incurred and labor costs associated with repair.

  • Non‐warranty returns must be received by UDS within 5 business days from the shipment date.

  • UDS reserves the right to charge a restocking fee of up to 25% on all returned items.

  • Ultrasound systems or other special order items are non returnable unless agreed to in writing by UDS.

  • No credit will be granted for any products returned without a valid return material authorization number (RMA#).

  • Full credit may be given towards exchange of equipment of equal or greater value.



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